When a buyer disputes

Buyers open disputes in PayPal, not in PactPal. PactPal checks your PayPal disputes every few minutes (and as soon as PayPal tells it), matches each one to its deal and gets you ready to answer.

PactPal does not predict or promise how a dispute ends.

#What you see

• The deadline, counting down, on the dispute, your dashboard and the Deadlines calendar. A deadline with no evidence sent yet is highlighted.
• What PayPal allows right now: send a message, provide evidence, make an offer, accept the claim, and so on.
• The buyer's claim in PayPal's own words.

#Check the claim against the record

PactPal's AI council splits the buyer's claim into statements and matches each one to the signed agreement and the evidence log. Each statement is marked either as one the record speaks to, with the exact agreement line or log entry cited, or as one no record covers. It is a comparison, not a judgement.

#Build the evidence packet

PactPal assembles a packet from the deal's record: the signed agreement and its receipt, the invoices and payments, the delivery log, approvals and changes, and a neutral summary where every sentence points to a log entry. You see what goes in, what is left out and why (PayPal's file types and size limits), and how big it is. Nothing is made up and nothing is added after the fact.

#Answer

PactPal drafts a reply and explains each option PayPal allows in plain words. You choose, edit and confirm. Nothing is sent to PayPal until you confirm it.

#If the decision goes against you

PactPal compares what you already sent with everything else the record holds. If something new speaks to the claim, it drafts an appeal statement from it; if nothing does, it says so plainly.